Save an average of 2–4% on processing fees while strengthening compliance. Free merchant audit available.

Get My Free Audit
Peptide Merchant Services
Free guideResearching

Website disclaimer and policy pack

Template language for research-use disclaimers, refund, shipping, terms, and contact pages — written so the pages agree with each other.

Researching: You are mapping the rules before you build. Start with the checklist and the policy pack.

Short answer

A policy pack is the set of pages a reviewer opens first: a research-use disclaimer that appears where products are sold, a refund policy a customer can actually follow, a shipping page with real timelines, terms that name the selling entity, and a contact page with a working channel. The templates here are drafting starting points, not legal advice.

8 min read · updated August 2, 2026

What belongs in a policy pack?

Five pages, all reachable from the footer and from checkout: research-use disclaimer, refund, shipping, terms, and contact. The templates below are drafting starting points to adapt with your own counsel — not legal advice, and not a substitute for it.

Research-use disclaimer

This must appear where products are sold, not only in the footer. Keep it short and unambiguous, and make sure no other page contradicts it.

  • State the products are supplied for laboratory research use only.
  • State explicitly that they are not for human or veterinary consumption.
  • State that the buyer is responsible for lawful handling and use.
  • Do not soften it with wording that hints at personal use.

Refund policy

A refund policy is judged on whether a customer could follow it without help.

  • The window, in days, from a defined start point.
  • The condition — unopened, unused, or as-received.
  • The method — how the customer starts the request, in one step.
  • Your response time, and how the refund is returned.
  • Any exclusions, stated plainly rather than buried.

Shipping policy

Delivery expectation drives disputes more than delivery speed does.

  • Processing time before dispatch.
  • Carrier options and realistic delivery windows.
  • When tracking is sent, and where.
  • What happens with a lost or damaged shipment.
  • Any regions you do not ship to.

Terms of service

Terms exist to name the party the customer is contracting with and to set the rules of purchase.

  • The selling legal entity, by its registered name.
  • Eligibility — who may buy, and any verification required.
  • Order acceptance and pricing errors.
  • Limitation of liability and governing law.
  • How the terms change and how customers are told.

Contact page

A contact page with an unmonitored form is worse than none, because it converts a support request into a dispute.

  • A monitored email address or phone number.
  • A stated response window you can actually keep.
  • The business address on record.
  • The same details echoed in receipts and on the descriptor.

How do the pages avoid contradicting each other?

Read them in one sitting after publishing, as a stranger would. The most common failure is a research-use disclaimer beside a shipping page that talks about "your treatment" or a refund policy that mentions results. One inconsistency undoes the whole set.

Key takeaways

  • Five pages: disclaimer, refund, shipping, terms, contact — all linked from footer and checkout.
  • Disclaimers belong on product pages, not only in the footer.
  • Refund policies are judged on usability, not on wording.
  • Read the whole set in one pass to catch contradictions.

Get it

Want this as an emailed copy?

Get the policy pack

Five page templates you can adapt and publish.

Analytics paused

Nothing is recorded until you opt in. Your submission still reaches us normally.

We use your email to send the result and, if you want it, a free statement review within 24 hours. No obligation.

FAQ

Questions people ask about this

Can I copy another site's policies?
You can use them as a structural reference, but copied policies usually describe another business's fulfilment and refund reality, which fails the moment a reviewer compares them with what you actually do.
Where exactly should the disclaimer appear?
On every product page near the buy action, in the cart or checkout, and in the footer. Coverage matters more than wording.
Is this legal advice?
No. These templates are drafting starting points. Have counsel review anything you publish, particularly terms and liability language.

This guide is general information for merchants, not legal or regulatory advice. Requirements vary by jurisdiction and by product; confirm your obligations with qualified counsel before publishing or applying.

Share this guide

Links are tagged automatically so every visit and capture reports back to this page.

https://peptidemerchantadvocates.com/guides/website-disclaimer-and-policy-pack?utm_source=direct&utm_medium=share&utm_campaign=website-policy-pack&utm_content=magnet%3Awebsite-policy-pack

Tagged as direct / share · magnet:website-policy-pack

Want a human to read your statement?

A free review covers your cost structure, risk flags, and underwriting position within 24 hours — no obligation.

Get a free review