Head of Merchant Success
Sam Calloway
Dedicated to keeping merchants stable and informed long after boarding — monitoring, dispute support, and proactive communication when the processing environment shifts.
Sam leads ongoing merchant relationships after the account is live. In high-risk processing, boarding is only the beginning — the real work is staying ahead of chargeback thresholds, monitoring for compliance drift, and keeping merchants informed when underwriting guidelines change.
Sam brings experience from merchant services operations and risk monitoring, with a focus on the specialty health-product segment. The role involves regular account reviews, dispute coaching, and making sure merchants understand what the processor and sponsoring bank are watching for — so there are no surprises.
Sam is the primary point of contact for boarded merchants, and the team's commitment is that every merchant gets a response within one business day.
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